At Shawlasses, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return and refund policy. Below, you’ll find detailed information about how to request a return or refund based on different situations.

1. General Return & Refund Process

To request a return or refund, please follow these steps:

• Contact Us: Reach out to our customer support team at support@shawlasses.store to initiate the return or refund process.

• Provide Details: Include your order number, the reason for the return or refund, and any photos if the item is damaged or defective.

• Approval and Instructions: After reviewing your request, our team will provide you with return instructions. If your return is approved, you will be issued a Return Authorization (RA) number.

• Ship the Item Back: Once you have the RA number, return the item to the address provided. Please note that the item must be unused, in its original condition, and in the original packaging.

• Refund Processing: Upon receiving the returned item, we will process the refund to your original payment method. You will receive a confirmation email once your refund is processed.

2. Specific Cases for Return & Refund

2.1 Damaged or Defective Products

If your product is damaged or defective upon arrival, please notify us within 7 days of receiving the item. We will offer you a full refund or a replacement at no additional cost. You must provide photos of the damaged or defective item when requesting the return or refund.

• Timeframe for Return/Refund: Within 7 days of receiving the product.

• Refund/Replacement Time: Refunds will be processed within 7-10 business days after we receive the damaged or defective item. Replacements will be shipped after the return is processed.

2.2 Incorrect Item Received

If you received the wrong product, please contact us within 7 days of delivery. We will arrange for you to return the incorrect item and send you the correct one at no additional cost.

• Timeframe for Return/Refund: Within 7 days of receiving the wrong item.

• Refund/Replacement Time: Once we receive the incorrect item, we will process the refund or send the correct product within 7-10 business days.

2.3 Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please reach out to us immediately. We will investigate the issue with the carrier and resolve it accordingly, either by issuing a refund or reshipping the order.

• Timeframe for Return/Refund: If the order is not delivered within 10 business days from the expected delivery date, please contact us.

• Refund Time: Refunds for lost packages will be processed after the carrier’s investigation (up to 15 business days).

2.4 Order Cancellation (Before Shipment)

If you wish to cancel your order after placing it but before it has shipped, you can request a full refund. Contact us as soon as possible, and we will cancel your order and process the refund.

• Timeframe for Cancellation: Within 24 hours of placing the order.

• Refund Time: Refunds will be processed within 3-5 business days.

2.5 Late Return Requests

Returns or refund requests made after the timeframe mentioned (7 days for damaged or incorrect items, 24 hours for cancellations) will not be eligible for a refund.

3. Refund Timeline

Once your return is processed, please allow 7-10 business days for the refund to appear in your account, depending on your payment method. The refund will be credited to the original payment method used for the purchase.

4. Return & Refund Conditions

• All returned items must be in their original condition, unused, and with all packaging intact.

• For defective or damaged items, we require photos to process the return.

• Shipping fees for returns are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.

5. Return Policy

• Return Window: You may return items within 30 days of receiving your order.

• Condition: Items must be unused, in original packaging, and with all accessories included.

• Non-Returnable Items: Customized or final sale items cannot be returned.

We are committed to providing you with the best customer experience. If you have any questions or need assistance, don’t hesitate to reach out to our customer service team.

Email: support@shawlasses.store

Thank you for choosing Shawlasses! We’re here to ensure your satisfaction with every purchase.